SHIPPING & RETURNS
Shipping
Estimated deliveries 24-72h in Spain, Andorra and Portugal
Andorra, Spain (Peninsula), Portugal
€ 3.99 (free in orders exceeding € 40)
Balearics
€ 6 (free in orders greater than € 40)
Canary Islands, Ceuta or Melilla
€ 55 (free in orders greater than € 150)
Returns
Returns up to 30 days from shippingMessenger return
Steps to follow to make a return through a DHL Service Point
With this option you can deposit the shipment at one of the 3,300 ServicePoints of DHL parce whenever your shipment does not exceed the following measures (120 × 60 × 60 cm).
You just have to follow these steps:
1. Enter to the by entering the order number and the shipping postal code.
2. Once you have completed the return request, you will be able to download the return label on the same portal, print it, and affix it to the outside of the package.
3. Take the package to the point of Service Point DHL that suits you. Remember that you are almost always going to have a ServicePoint less than 10 minutes in which you can return your order without waiting and at the time that best suits you. Consultation the closest delivery points.
4. Wait for we receive the items and check that your status is correct. We will send you an e-mail to confirm the reimbursement that will be made within a maximum period of 7 working days.
Natura It will reimburse you the amount of the items returned, but not that of the initial shipping costs, if they ran from your account (unless the return has as its reason an error on our part).
Steps to follow if you can’t make a return through DHL:
If the return option is not enabled in your personal space through a DHL parcel point, you must contact us and request the return through the chat of our website.
In these cases the return expenses will be in charge of the client and Natura will not return the amount under any circumstances.
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Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Switzerland, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return.Return in store
Teach the electronic invoice and you will receive a exchangeable voucher for the amount of the articles you return.
In store we cannot return the money in any case.Store changes
Teach your electronic invoice and change the article for another size, color or product.
In store we cannot return the money in any case. Shipping error
If it is a return because you receive an erroneous article or in bad conditions, you must write an email and we will look for the best solution: you can choose if you prefer the reimbursement or send us a new article.
Natura It will take care of the return beans exclusively in Schengen Space except Denmark, Sweden, Norway, Finland, remote areas or Canary Islands. In the rest of the zones, the client will run with the full expenses of the return and will be paid later.
In this case, the initial shipping costs will be returned, if they had been paid. Remember to contact us in case of error, in store they will not be able to return the amount of purchase or shipping costs.